Refunds / Exchanges
We strongly encourage you to contact us prior to payment so that details of your order can be tailored to your specific requirements to avoid the possibility of cancellations and fees.
After you place your order, you have up to 2 weeks to cancel your order with a 20% cancellation fee associated with the FULL COST OF CANCELLED ITEM (excludes walnut slabs or other hardwood slabs in which entire cost of slab will be withheld). Canceling after 2 weeks and up to 4 weeks will incur a 30% cancellation fee on orders under $499.99, and a 35% cancellation fee for orders above $800. We will not accept cancellations after 6 weeks.
Refunds will only be considered if your piece is damaged and/or lost during shipping. A photo of the damaged crate prior to opening is required, as well as photos of the damage done to the piece itself. Photos documenting damage are essential, as these are needed for us to submit. There will be absolutely NO REFUNDS on any custom work!